Briefly

Client

Type: Government Agency
Sector: Research

Project

Long-term, large-scale interpretation support for a nationwide research project across Malaysia.

Challenge

Overseas logistics and advanced planning
for equipment High-security clearance for
staff and gear Remote booths with live
audio-video feed Fully integrated AV
and interpretation system

About the client

Ipsos

About Client: Ipsos is one of the world's largest market research and public-opinion firms, operating in 90+ countries. It runs large-scale, in-country research programmes for governments, international organisations, and corporate clients across consumer, social, and policy sectors.

The project

Ipsos required long-term interpretation support for a nationwide research initiative covering multiple states in both East and West Malaysia. The project involved fieldwork across diverse regions and required interpreters in 8 different languages, deployed across multiple locations simultaneously.

Maven coordinated a multi-interpreter deployment model,
ensuring coverage across all regions while maintaining quality and
continuity over the project’s duration.8 languages 25 interpreters 3 monhts long cooperation

The challenge

The primary challenge was logistics and coordination ensuring interpreter availability across states, managing schedules,
and maintaining consistency throughout the study.

The outcome

Maven delivered three months of continuous interpretation coverage across East and West Malaysia, with 25 interpreters across 8 languages deployed to multiple field sites without service gaps. A managed multi-interpreter model, consistent quality control, and centralised scheduling gave Ipsos uninterrupted fieldwork capacity and a single point of accountability for the duration of the study.