Cases
International Justice Mission
International Justice Mission interpretation support in Malaysia

In-Person Interpretation for International Justice Mission

Interpretation support for IJM operations across the whole nation, in regional, major, rare and endangered languages

Briefly

Industry
Human rights / justice
Project

Interpretation support for IJM operations across the whole nation, in regional, major, rare and endangered languages

Challenge

Emotionally charged cases in unpredictable environments and rare dialect sourcing.

About the client

International Justice Mission

Operating in nearly 20 countries, IJM combats violence and exploitation of people in poverty, working with local authorities to rescue victims, secure justice, and strengthen public justice systems.
International Justice Mission work supported by Maven interpreters
On-site consecutive interpretation for IJM operations
The project
Maven provided interpreters across regional, major, rare and endangered languages, so that IJM could carry out critical interviews with each person in their own language. Since 2021, this support has covered operations across the whole nation.
The challenge
Interpreting in challenging environments such as police stations, shelters, and rare or remote locations required adaptability to unpredictable, often high-stress settings. Conversations were emotionally charged, involving survivors of trauma and sensitive legal or personal disclosures. Interpreters had to maintain neutrality and emotional resilience while applying trauma-sensitive communication techniques. Additionally, some cases involved rare dialects spoken by victims, making interpreter selection and preparation especially complex.
IJM justice system work with interpreter support
International Justice Mission operations in Malaysia
The outcome
Maven provided trauma-informed interpreters capable of handling emotionally sensitive cases. Rare language interpreters were sourced successfully, allowing IJM to conduct critical interviews without language barriers. Client satisfaction with our delivery and coordination led to continued partnership expansion.

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